Order significantly delayed
If your order has gone well past the estimated 10–17 business days, email us with your order number and we will check its status.
Shipping Policy
Shipping Policy
How production, shipping, and delivery work for orders to the United States, United Kingdom, Canada, and Australia.
Last updated: November 7, 2026
At a Glance
Shipping summary
| Item | Details |
|---|---|
| Countries we ship to | United States, United Kingdom, Canada, Australia |
| Shipping fee | $4.95 USD to each of the four countries above |
| Production and processing | 3–5 business days |
| Shipping transit | 7–12 business days |
| Estimated total time | 10–17 business days, including production and shipping |
| Ships from | United States |
| Currency | USD, unless otherwise stated |
The exact shipping charge for your order is shown at checkout before you pay. We do not offer express or expedited shipping at this time.
Order Processing
Made on demand after purchase
- Every order is produced on demand after purchase.
- Production and processing take an estimated 3–5 business days.
- We process orders Monday through Friday, excluding applicable public holidays.
- Processing time starts after your payment is successfully confirmed.
- Orders placed on a weekend or holiday begin processing on the next business day.
Payment comes first
If your payment is pending or needs verification, production starts only after the payment is confirmed. See our Billing Terms & Conditions for details.
Rates and Timelines
Shipping fees and delivery estimates
| Destination | Shipping fee | Estimated transit | Estimated total time |
|---|---|---|---|
| United States | $4.95 USD | 7–12 business days | 10–17 business days |
| United Kingdom | $4.95 USD | 7–12 business days | 10–17 business days |
| Canada | $4.95 USD | 7–12 business days | 10–17 business days |
| Australia | $4.95 USD | 7–12 business days | 10–17 business days |
These times are estimates and not guarantees. Actual delivery can vary because of the destination, carrier operations, customs procedures, weather, holidays, or other circumstances outside our control. We do not charge any extra shipping fees beyond the amount shown at checkout.
Where We Ship
Delivery coverage by country
| Country | We deliver to | We cannot deliver to |
|---|---|---|
| United States | All 50 states, including Alaska and Hawaii | PO Boxes, APO, FPO, and DPO addresses, US territories |
| United Kingdom | England, Scotland, Wales, Northern Ireland | PO Boxes, BFPO addresses, the Channel Islands, the Isle of Man |
| Canada | All 10 provinces and 3 territories | PO Boxes |
| Australia | All 6 states, the Australian Capital Territory, the Northern Territory | PO Boxes, Australia Post Parcel Lockers, Christmas Island, Cocos (Keeling) Islands, Norfolk Island, other external territories |
Four countries only
We ship only to the United States, the United Kingdom, Canada, and Australia. We do not ship worldwide. Please use a street address for delivery.
Shipping Origin
Orders ship from the United States
Orders are produced and shipped from the United States according to our fulfillment arrangements. Orders going to the United Kingdom, Canada, or Australia are international shipments and pass through customs in the destination country.
Customs and import charges
Customs checks can add time to delivery. Depending on your country's rules and the order value, import taxes or duties may apply. Any tax we collect is shown at checkout. If you have questions about possible import charges before ordering, email us at [email protected].
Tracking
Following your order
- We send tracking information by email when it becomes available after your order ships.
- Tracking updates can take some time to appear in the carrier's system, especially in the first days after shipping.
- International tracking may pause while a package moves between carriers or clears customs.
- If your tracking has not updated for an extended period, contact us at [email protected] with your order number.
Delays and Delivery Issues
If something goes wrong in transit
Tracking looks stalled
Allow a few business days for updates. If nothing changes after that, contact us and we will look into it with the carrier.
Marked delivered, not found
Check around your property, with neighbors, and with anyone at your address. Then contact us. We may need to open a carrier investigation.
Lost or damaged in transit
Email us with your order number. For damage, include clear photos of the item and the packaging so we can review the claim.
How we handle claims
We review every delivery issue individually and work with the carrier where needed. Approved cases may receive a replacement or refund. We cannot guarantee delivery dates or offer automatic compensation for carrier delays.
Address Accuracy
Please check your shipping address
You are responsible for entering a complete and correct shipping address at checkout. If you notice a mistake, email us as soon as possible. We can update the address only before your order ships, and changes are not always possible once production has started.
For any shipping question, contact us at [email protected].